Visitor

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2 Messages

Wednesday, December 24th, 2025 6:50 PM

I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks!

"Update your payment method and save $10 per month
As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing."

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Official Employee

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2.1K Messages

5 days ago

Hello, @user_tf3p9z how are you? Thanks for the post about the $10 Auto Pay discount! It can take up to 45 days or two billing cycles to reflect on your account. It does not usually take that long, but that's the longest it can take. So, you will want to give it that amount of time to update. This article will confirm and give us more information. 

 

https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

(edited)

Visitor

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2 Messages

@XfinityJosephA​ thanks! I would suggest updating the email to mention that, it doesn't mention this at all or any other caveats. I will check again in 2 billing cycles.

Official Employee

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2.2K Messages

Got it. Great feedback, @user_tf3p9z! The article, of course, mentions it. But I'm not sure if I've heard any customer share with us before that the email doesn't advise of the possible time frame. If you need anything else in the meantime, please let us know. Our team remains here to support you and your household however we can!

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Visitor

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4 Messages

5 days ago

I, too, received that email about switching to my bank account for payments (enabling a $10/mo discount).  Sounded great, except when I went to give permission to access my bank account, it had to be via Plaid.  In authorizing Plaid to access my bank account, the fine print says I'll be giving access to my checking account, savings, account, all mortgage, loans and credit card statements.  Yeah, <Edited: Language> no.  $10 a month savings is not worth THAT universal access. <Edited: Language>

(edited)

Contributor

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56 Messages

THANKS!!!!  I was wondering if it was safe.  Happy Holidays!

Visitor

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1 Message

I agree - I was wondering how Xfinity could justify a $10 rebate each month just for switching to bank autopay.  Is this deal simply Plaid buying access to all our banking info? Curious indeed and not worth it. 

Visitor

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2 Messages

Good point! Selling personal data for $10 is not worth it. Xfinity has no responsibility over Plaid. Xfinity most likely get paid by Plaid.

Read below what Plaid collects from you! Terrible practice as the real intent is hidden and you need to read all agreements in details to realize what happens.

It's kind of social engineering to buy personal data for cheap.

Data we collect from financial institutions about and from your accounts. Depending on which Plaid products or services you, or the developer of your app use, as well as what, and how information is made available, we may collect the following data from your financial institutions:

  • Account data, including financial institution name, account name, account type, account ownership, branch number, IBAN, BIC, account number, routing number, and sort code;

  • Data about an account balance, including current and available balance;

  • Data about credit accounts, including due dates, balances owed, payment amounts and dates, transaction history, credit limit, repayment status, and interest rate;

  • Data about loan accounts, including due dates, repayment status, balances, payment amounts and dates, interest rate, guarantor, loan type, payment plan, and terms;

  • Data about investment accounts, including transaction information, type of asset, identifying details about the asset, quantity, price, fees, and cost basis;

  • Identifiers and data about the account owner(s), including name, email address, phone number, date of birth, and address information;

  • Data about account transactions, including amount, date, payee, type, quantity, price, location, involved securities, and a description of the transaction; and/or

  • Data from your payroll and tax documents, including data about your income and employer, in cases where you've connected your payroll accounts or provided us with your pay stub or tax form information.

Depending on the Plaid service you or the developer of your app use, and the manner in which the data is made available, the data collected from your financial accounts may include data from all accounts (e.g., checking, savings, credit card, and joint accounts) accessible through a single set of account credentials. For more specifics about data collected in connection with different products and services, see Summary of Processing Activities by Product.

Visitor

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2 Messages

Afterthought... Just think what happens when (not if) Plaid is hacked and your data is available for on dark web...

Visitor

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3 Messages

4 days ago

I received this email as well and wondered why I didn't immediately see the discount. I am also wondering if I can still make off-scheduled payments using my previous payment method and still get the discount. The email had zero details of this kind.

Official Employee

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2.6K Messages

 

lk_cr_1 Hello! Thank you for reaching out to us here on our Community Forum. You can still make one-time payments and have Auto Pay enabled, as long as you don't disable Auto Pay, the discount should continue to occur month after month.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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322 Messages

 

user_308a22, I totally understand your frustrations. Comcast isn't looking for all of that information. I wouldn't be able to discuss those matters publicly. We would need to look into your account. However, you are able to check your billing statement via PDF to see what happened. I also say look at either your current or past month's statement. It would be under your services section on the 3rd page. Do you have access to your Xfinity application? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 hours ago

I got the email as well, and, after a quick search, it looks like whats actually going on is that Xfinity no longer offers the $10 auto-pay discount if you pay with a credit or debit card. So I think the actual situation is that customers who are currently receiving the $10 monthly discount for having auto-pay set up with a credit or debit card will lose that discount unless they switch to using a bank account for automatic payments. FAQ on Xfinity's site is here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

Naturally they make it sound like they're offering you something great 🤦🏼‍♂️

Also there's absolutely no reason Plaid needs all that information. That's either information selling at it's worst or whoever wrote the integration with Plaid on Xfinity's end configured it to require way more permissions than necessary.

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