Visitor
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2 Messages
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks!
"Update your payment method and save $10 per month
As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing."
XfinityJosephA
Official Employee
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2.1K Messages
2 days ago
Hello, @user_tf3p9z how are you? Thanks for the post about the $10 Auto Pay discount! It can take up to 45 days or two billing cycles to reflect on your account. It does not usually take that long, but that's the longest it can take. So, you will want to give it that amount of time to update. This article will confirm and give us more information.
https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
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user_308a22
Visitor
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2 Messages
2 days ago
I, too, received that email about switching to my bank account for payments (enabling a $10/mo discount). Sounded great, except when I went to give permission to access my bank account, it had to be via Plaid. In authorizing Plaid to access my bank account, the fine print says I'll be giving access to my checking account, savings, account, all mortgage, loans and credit card statements. Yeah, <Edited: Language> no. $10 a month savings is not worth THAT universal access. <Edited: Language>
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lk_cr_1
Visitor
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3 Messages
3 hours ago
I received this email as well and wondered why I didn't immediately see the discount. I am also wondering if I can still make off-scheduled payments using my previous payment method and still get the discount. The email had zero details of this kind.
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