Visitor
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2 Messages
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks!
"Update your payment method and save $10 per month
As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing."
XfinityJosephA
Official Employee
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2.1K Messages
18 days ago
Hello, @user_tf3p9z how are you? Thanks for the post about the $10 Auto Pay discount! It can take up to 45 days or two billing cycles to reflect on your account. It does not usually take that long, but that's the longest it can take. So, you will want to give it that amount of time to update. This article will confirm and give us more information.
https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
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user_308a22
Visitor
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4 Messages
18 days ago
I, too, received that email about switching to my bank account for payments (enabling a $10/mo discount). Sounded great, except when I went to give permission to access my bank account, it had to be via Plaid. In authorizing Plaid to access my bank account, the fine print says I'll be giving access to my checking account, savings, account, all mortgage, loans and credit card statements. Yeah, <Edited: Language> no. $10 a month savings is not worth THAT universal access. <Edited: Language>
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lk_cr_1
Visitor
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3 Messages
16 days ago
I received this email as well and wondered why I didn't immediately see the discount. I am also wondering if I can still make off-scheduled payments using my previous payment method and still get the discount. The email had zero details of this kind.
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user_m7oa8g
Visitor
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1 Message
13 days ago
I got the email as well, and, after a quick search, it looks like whats actually going on is that Xfinity no longer offers the $10 auto-pay discount if you pay with a credit or debit card. So I think the actual situation is that customers who are currently receiving the $10 monthly discount for having auto-pay set up with a credit or debit card will lose that discount unless they switch to using a bank account for automatic payments. FAQ on Xfinity's site is here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
Naturally they make it sound like they're offering you something great 🤦🏼♂️
Also there's absolutely no reason Plaid needs all that information. That's either information selling at it's worst or whoever wrote the integration with Plaid on Xfinity's end configured it to require way more permissions than necessary.
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DarknStormy07
Visitor
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3 Messages
18 hours ago
I did this and they increased my bill instead of decreasing it. Still waiting to hear back from someone.
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