Visitor
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1 Message
I can’t sign into my account
Every time I sign in it freezes then signs out and I can’t sign into the app either I just scheduled an installation in 2 days but I was never sent an email or text message
Visitor
•
1 Message
Every time I sign in it freezes then signs out and I can’t sign into the app either I just scheduled an installation in 2 days but I was never sent an email or text message
XfinityMarcus
Official Employee
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1.9K Messages
3 months ago
user_up2uwc thank you for using the Xfinity Community Forums. Let's get you signed back into your account so that you can regain access. Can you send me a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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