Skip to main content

  • Home

  • Getting Started

    • Offers

Quadro's profile
Quadro
20th Anniversary celebration
Conversation Starter
1st Like

Contributor

 • 

27 Messages

Monday, May 29th, 2023 7:00 PM

Closed

I can't see my data download usage anymore. Is anyone else having this problem

I have called in, spoke to many agents, customer care, security team, nothing has been resolved. This behavior started to happen on April 1st and ever since i haven't been able to see my download meter usage anymore, on how much i have downloaded each month.

This is the message i get: This information is unavailable at the moment, or it didn't load as expected

Its very annoying and feel like im paying for services and not getting what we are paying for it, even minor stuff like this, but to me its kinda important because i want see how much i have downloaded each month. Anyone else have this issue?

Question

 • 

Updated 

2 years ago

207

1

0

Was this helpful?

XfinityRyanE

Official Employee

 • 

1.1K Messages

2 years ago

Hello @Quadro, thanks for reaching out for help with your data usage meter. We are sorry to hear that you are having trouble with this, and out team is here to help! 

Are you having trouble viewing your data usage though the Xfintiy App, Xfinity Website, or both? 

8

0

Quadro

Contributor

 • 

27 Messages

@XfinityRyanE​ I having trouble viewing it on the website, and app. Tried different browsers, called in to support, they ran checks, etc. One staff member said they can see it on their end, but i can't see it on my end. Its been happening since 04/01/2023.

Was wondering is anyone else having the same issues. 

2 years ago

0

XfinityAmandaB

Official Employee

 • 

1.7K Messages

@Quadro Thank you for letting us know those details. I have not seen any known issues for customers running into the data usage not loading on their end, but we are happy to help! Could you try this link directly for the usage meter, it will ask you to log in using your Xfinity ID to access the information. 

http://xfinity.com/usagemeter

 

Let me know if you run into the same issue, also could you confirm if you are logged in when using your home Wi-Fi when encountering this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Quadro

Contributor

 • 

27 Messages

This is what it says:

The usage meter is not available for your account at this time.
If you have a question, please call Customer Security Assurance at 1-877-807-6581.

2 years ago

0

CCAbbie

Problem Solver

 • 

1.4K Messages

@Quadro I can understand how it would be frustrating to not be able to view your usage. Have you tried to contact our Customer Security Assurance team to see if they can provide additional details?

I no longer work for Comcast.

2 years ago

Quadro

Contributor

 • 

27 Messages

@XfinityAbbie​ yes, they couldn't resolved the issues. some employees never ever heard of any data usage, sigh. I don't even see how that's even possible considering they work for comcast. 

(edited)

2 years ago

0

forum icon

New to the Community?

Start Here