I cant schedule a callback to cancel my service

I am currently trying to cancel my internet service and every time I try to schedule a callback the website says "We're having some trouble scheduling your callback". Every time I click try again, the same thing happens. I just want to cancel my service and would appreciate any help I can get.

Responses

XfinityKassie

Official Employee

•

1.7K Messages

7 months ago

user_w4gqwt Hello! Thank you for reaching out to our Community Forums Support. I'm sorry to hear you are running into some difficulties in reaching us. We appreciate you bringing this to our attention. While we hate to lose you as a customer, we understand life needs chane from time to time. I'd be happy to assist you with your account and services today. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_w4gqwt

I cant schedule a callback to cancel my service

I cant schedule a callback to cancel my service

XfinityKassie

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