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user_3xfk6x
1st Topic

2 Messages

Tuesday, July 9th, 2024 6:36 AM

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I can’t schedule a callback to cancel my service.

I am currently trying to cancel my internet service and every time I try to schedule a callback the website says "We're having some trouble scheduling your callback'.

Every time I click try again, the same thing happens. I just want to cancel my service and would appreciate any help I can get.

Question

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Updated 

10 months ago

64

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XfinityRaul

Official Employee

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1.9K Messages

10 months ago

@user_3xfk6x I'm sorry to hear you're looking to cancel your service with us. We would hate to lose you as a customer. Is there a particular reason as to why you would like to disconnect your internet service? Is there anything I can do to change your mind?

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user_3xfk6x

2 Messages

I just want to, and I’ve decided to, try another service. Please do not attempt to retain me any more as I want to cancel the service very soon…

10 months ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

I'm sorry to hear you've already made a decision to cancel your services with us, @

user_3xfk6x. I can help get your account disconnected. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

10 months ago

 

@user_3xfk6x I'm sorry I couldn't get you to stay but I appreciate you giving me the opportunity to try. I hope you take us into consideration if you ever in the market for a new service provider. 

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