Visitor
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1 Message
I can't reach a live agent about an erroneous disconnection.
I have a payment arrangement that isn't due for two weeks. Despite that, my services have been disconnected. I can't reach a live agent to deal with the issue either online or by phone. How can I connect to an actual human being to resolve this issue?
XfinityJamesC
Official Employee
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2.1K Messages
3 hours ago
Greetings, @Ela2017! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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