I can't Make a Payment on Website, App, or Phone

Hello fronzen_flake! I know it can be frustrating when you're not able to make a payment the way you want to, and I appreciate you reaching out in our community for support! Our team is limited when it comes to accepting payments, and the message you're receiving after singing in indicates the contact information tied to your main Xfinity profile needs to be updated or verified, especially if it was recently updated.

In order to get your payment successfully submitted, and your contact information updated, I would recommend reaching out directly to our support teams at 800-934-6489. Our over-the-phone teams have alternate methods in which they can verify your account to accept a payment or update any payment information, so I'm confident they'll be able to support you if reached out to!