1 Message
I can’t join xfinity rewRds
I’ve been trying to get into this call of duty beta through the program but they keep saying I’m ineligible. I pay the bill through my apartment but I don’t see why that would be a problem. The xfinity assistant is impossible to use and refuses to let me speak with a agent
XfinityJustinC
Official Employee
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1.2K Messages
9 months ago
Hello, @user_kgvusy thank you for taking time out of your day to create a post. You've contacted the right place for assistance in regard to Xfinity Rewards eligibility. I do want to help get the proper expectations set up for Xfinity Rewards eligibility, and found a few helpful documents on our website:
Xfinity Rewards frequently asked questions: https://www.xfinity.com/support/articles/xfinity-rewards-faq
Xfinity Rewards Terms and Conditions: https://www.xfinity.com/corporate/customers/policies/rewards
With you mentioning you pay your service through a Bulk locaton agreement, this would be why the account isn't eligible for the Xfinity Rewards program: Customers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the Program unless such customers have established individually billed Accounts and are purchasing a required service(s) under that Account.
Please let me know if there is anything I can assist with.
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