Visitor
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1 Message
I can't go into a government site
I cant log into ttb.gov (lets me in here)- then COLA new registration (this part I cant). I've tried new browsers chrome firefox and Microsoft edge on 4 computers and 2 androids and 1 apple. I spent an hour with the government tech help. Ive spent two hours with comcast and they say they need to escalate this. I've tried with the firewall on and off, restarting my modem, restarting browsers. certificates. Cleared cache. cookies. allow websites. proxy. it always gives a time out error. I've run diagnostics and it never finds the issue. 5 days. im needing to get on here to register for a new COLA account like yesterday. Any thoughts?
flatlander3
Problem Solver
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1.5K Messages
4 years ago
looks like ttb.gov has a web config error due to an automatic server redirect to port 443 https://ttb.gov which they don't have a named virtual alias configured for, but they do have www.ttb.gov registered and configured properly on the web server with a valid cert.
If you use the link below exactly for the new cola registration, does it get you to forms online @ https://www.ttbonine.gov ??
Look at the detail on the cert (lock in the browser)
cert key SHA-256 key fingerprint =C4:70:C9:4E:9A:B9:FF:12:6D:D1:95:F3:1C:E8:4E:01:73:23:69:8C:13:63:63:C3:F5:ED:57:2C:B3:9A:1A:FF
I understand you are getting just a timeout, but if you do get something, make real sure it is actually a real government site before entering any information.
https://www.ttbonline.gov/formulasonline/ur.do?submissionName=UR&method=displayMainTab
Nothing magic on my end. Firefox, but not using Xfinity name servers. I pulled that from the link on the main page. Requires Javascript, and there are 4 scripts running on that page. 2 government and one from cloudfront, and one from google-analytics. Running no-script or a blocker? The www part is important. That might be government naming policy convention, and server configuration specification (policy for everything).
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