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user_6gic20
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Friday, November 1st, 2024 4:19 AM

i can't get xfinity texts

I called yesterday and someone was suppose to call me today and no one called.  I can't receive texts on my cell phone to authorize changes to my account.  I have two accounts.  I have to use my google voice number.

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Updated 

14 days ago

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user_6gic20

3 Messages

14 days ago

I have been handed off to 4 different people in the span of one hour to just get ghosted at 10:08 with not response from Ritik my live agent.  Suraj to Vianney Ch to Nizam to Ritik.  This customer service is lacking.  Stay connected to just be left to wait

Note: This comment was created from a merged conversation originally titled Live chat

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XfinitySara

Official Employee

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1.3K Messages

14 days ago

Hello, @user_6gic20! Thank you for coming to the Xfinity Community Forum with your text verification and customer service concerns. I'm sorry to hear about the trouble you've had, and I would love to see what our Digital Care Team can do to help! You're in the right place :) Between our wonderful community and this team, we're the best at reviewing and resolving issues quickly, and I'm sure we can help you figure this out! Also, I merged your two recent cases since they seem to be stemming from the same series of events. Don't worry, we got your back!

To update your preferred mobile number for your Xfinity account, you can use the Xfinity app or the Xfinity website:
 
Xfinity app
  1. Sign in to the Xfinity app
  2. Select the Account tab
  3. Select Account settings
  4. Select Xfinity ID and security
  5. If there's no mobile number listed, select Add mobile number
  6. If you want to change an existing phone number, click the number and then Change mobile number
  7. Enter your mobile phone number and select Continue
  8. Enter the six-digit verification code sent to your mobile number by text message
Xfinity website
  1. Go to My Account
  2. Go to Settings within your Xfinity Mobile account 
  3. Choose Edit Contact Information under Xfinity Mobile Account Holder 
  4. Enter your current phone number and email
  5. Select Save

Please let me know if these steps help, or if you're still running into any trouble with the mobile number on file. We definitely want to make sure that you're able to quickly and easily verify your account when accessing things online/over the phone, or trying to make changes to the service. One way or another, we'll do whatever we can to help.

(edited)

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