orangenord's profile

Regular Visitor

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2 Messages

Mon, Jan 11, 2021 9:00 AM

I can't get xfinitity support to change my plan or upgrade it.

I keep having agents via phone and chat drop offline and don't come back. 2 different supervisors were suppose to call me and never did. I have contacted support 10 times to get a new plan. Anyone else have this issue?

Responses

Regular Visitor

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2 Messages

7 m ago

Dropped again because the order agent rebooted my system without permission. Is there a way to escalate all of this?

Official Employee

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2.8K Messages

6 m ago

Hello, @orangenord! Thanks for taking the time to reach out to us here on the Xfinity Forums with your billing concerns. 

I'm so sorry to hear about your time working with us thus far and this is not the kind of experience we want for you. 

I would love to review your account with you and see what changes we can make so that your services better fit your needs. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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