LouB135's profile

Regular Visitor


1 Message

Tue, Oct 20, 2020 7:00 AM

I can't get the equipment upgrade request to work

I have the same problem as Michelle059.  I've had it for a few weeks without doing anything about it.  I figured it wourld get fixed.  But I guess not.


Official Employee


2.8K Messages

8 m ago

Hello, LouB135! Welcome to the Xfinity Forums. Thanks for reaching out to us about this issue you are having with our website. I'm sorry to hear it is causing trouble for you, but I'd love to work with you to get your equipment upgraded. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

New Poster


1 Message

7 m ago

I am not able to upgrade my equipment either. What was the solution?

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