Contributor
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16 Messages
I can't get an agent with the main number
I have spent half a day trying to contact a customer service to get help with my rewards. When I call the main number and hit 2 ( which is supposed to be customer service for residential service), I get the company that wants to sell you coverage on equipment. They said I have misdialed 3 times! I've tried everything. I didn't misdial and I am so frustrated, I want to cancel all my service with you!! A company that won't let you contact them? This has been going on a while. I HATE HAVING ANY CONTACT BECAUSE OF THIS KIND OF SITUATION! THE CUSTOMER SERVICE NUMBER DOESN'T GO TO XFINITY AND THEY CAN'T HELP US WITH ANYTHING. SO WHY?? THEY CERTAINLY DON'T CARE ABOUT THE CUSTOMER
Accepted Solution
XfinityBenny
Official Employee
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1.5K Messages
4 days ago
@HorribleX1 Thanks for adding your feedback on the phone system. This forum is a great place to share it, and also get help for any concerns you may have. Adding a post detailing what you need or have questions on, will auto-open a ticket in our system, so you can get help from an official employee. Just be sure to avoid adding any personal info as it's a public forum. There are also forum experts and users that can provide insights, it's a great place to get help.
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