gwenfeitt's profile

New Poster


3 Messages

Thu, Oct 8, 2020 11:00 AM

I can't get ahold of a technician

I reset my modem and now i cannot reconnect.  Please help



Official Employee


6.7K Messages

7 m ago

Hi gwenfeitt. We appreciate you visiting and posting on our Forums. I can help troubleshoot your internet connectivity issue. To get started, please send me a private message and include your full name sand service address so I can access your equipment. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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