Visitor
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17 Messages
I can't even tell what legit communications from Xfinity are anymore
I have spoken to 6 people in the last 36 hours about my account and service and I am now getting emails with phone numbers I've never heard of at Xfinity anymore.
I've had so many reps ask me for my last 4 SSN, bank acct, credit card, IMEI/ICCID/SEID/EID, user name, the texted code that specifically says Xfinity reps will never ask for, my home address, even for a photo of the back of my gateway.
Is the number 855-209-0958 even a real Xfinity number?
My phone has been so [Edited: "Language"] with aince I got it from Xfinity and my WiFi has been so messed up for over a year, how can I even know if I'm talking to a real employee?
Edit: now I'm being told that my account needs "more attention" and to call 338-9791 which is another number I've never seen associated with Xfinity/comcast before
XfinityAmandaB
Official Employee
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2K Messages
1 year ago
@user_ML Thank you so much for your post for your help with who you are speaking with. We do have quite a few teams that work with customers in situations like yours. The information that is requested can be requested by our Customer Security assurance team if there are any issues authenticating your account using the normal methods. This same team is also the team that addresses Phishing/Spam and Fraud so is the best team to handle any question on your account security and address any concerns with those who may have been assisting you on our end. To reach the Customer security assurance team directly call 1-888-565-4329, 8:00 am - 12:00 am EST, 7 days a week!
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