1 Message
I cant connect to the xfinity hot spit on my laptop
I can't connect to the XFINITY hotspot on my laptop I can see it I can click on it I can put in the user name and password but it will not connect it will connect on my phone it will connect everywhere else just not on my laptop not 100% sure as to why I have it currently hooked up to the hot spot on my phone but I pay for the hotspot to be able to use it at work
XfinityKassie
Official Employee
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1.7K Messages
1 year ago
@user_ju4i7m Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your Xfinity Hotspot. I definitely see the importance of getting the Hotspot to work properly. Before we get started, can you please share any troubleshooting steps you have already tried? This way we can eliminate that from troubleshooting. Also, can you please share what type of laptop you have, so that I may provide detailed instruction for your device?
https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
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EG
Expert
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110.2K Messages
1 year ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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