Hello, @moltopaolo. Thank you for making us aware you're having issues updating your plan on the website. Don't worry, you're definitely in the right place to get your account updated with the best plan available. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
EG
Expert
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109.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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1.9K Messages
4 days ago
Hello, @moltopaolo. Thank you for making us aware you're having issues updating your plan on the website. Don't worry, you're definitely in the right place to get your account updated with the best plan available. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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