user_ftdpd8 Thanks for reaching out! Are you calling from a Xfinity Voice line, or Xfinity Mobile? Also, are you getting any type of message back when you attempt to call out?
@XfinityMartyR I only have a n Xfinity voice line and it is dead. I think I need a new phone which can be hooked up to my answering machine as it is working.
user_hujlpu Good morning. I'm truly sorry to hear you're having trouble with your Xfinity Voice line and can't make calls. It's definitely concerning when your phone goes down, especially when it's your primary way to connect.
It sounds like you've identified the issue as your phone itself, which is helpful. I understand you need a new phone that can work with your answering machine. Let's get that sorted.
Once you have your new phone set up and are able to make calls again, I'd like to follow up with you to ensure everything is working perfectly and that you're happy with the service. Would it be convenient for me to check in with you tomorrow at about this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
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