1 Message
I can't activate my own modem
I’ve been trying to install my own modem for four days without success. I’ve already spoken to more than four people, and no one has been able to help me. I would like to know if renting a modem from Xfinity would resolve this issue, or if I should cancel and reactivate my account—or, unfortunately, cancel the service altogether and switch to another company. The last person who attempted to connect my modem said it was giving an error and was unable to assist me.”
EG
Expert
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111.3K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.5K Messages
7 months ago
Hello user_dfhdfv. I'm sorry for the trouble you have been dealing with, with adding your modem and activating the service. I know how vital our services are so to be without a connection for 4 days I know it's crucial for us to have this corrected. Based on the limited details we may need to set up repair appointment to ensure the signal levels are all correct, but if there is an error message with adding the modem to the account, we may be able to address that issue remotely. You are with the right team for help no matter which direction we need to take. Please send us a direct message with your name and service address. From there we will complete verification and work to complete your activation.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@EG Thanks for moving the post to the correct support area, It's always appreciated!
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EG
Expert
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111.3K Messages
7 months ago
Quite welcome @XfinityPaula !
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