Visitor
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5 Messages
I cannot hookup up myself health problems
I tried a Netscape box hate it I want a proper hookup with a new xfinity wifi internet. I have several health problems using my hands and I'm almost blind so I need a tech to get my hookup right. I will pay. My cable was constantly sending mssgs of error...last week my roku quit mssgs say no internet...but I cannot see or use hands/fingers. How can I get a tech out. Over the phone the operators keep trying to have me plug & unplug, then type letters/numbers can't do it.
EG
Expert
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106.6K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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2.2K Messages
15 days ago
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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