Visitor
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1 Message
I cannot get my service to work and I am looped in AI
I need someone to fix my service or let me out of this contract. It won’t stream in any devices Jetflix, TikTok it all stopped working after an outage they won’t compensate me for. It is trash and there ar no humans to talk to. You get scam calls from so called agents from India who steal your data. This is trash and Xfinity should deal with this or people need to live to local service providers with better support. I pray $80 and can’t watch nothing!!
XfinityRichard
Official Employee
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2.6K Messages
9 hours ago
Hi there, @user_y2xneo ! Thank you for reaching out and sharing what’s been happening. I completely understand how upsetting it must be to pay for a service that isn’t working properly especially after an outage and repeated attempts to get help. That’s absolutely not the experience we want for you, and I truly apologize for the frustration this has caused. Please rest assured you’ve reached the right team to help get this fixed. Can you please send me a DM with your full name and the service address associated with your account?-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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