I cannot active my Peacock Premium perk

My Xfinity NOW internet profile is throwing a 'No Services Associated' error on the standard portal, which is blocking me from accessing my Peacock activation token. Please manually provision the Peacock Premium reward to my ID.

I am Diamond member, but there may be a mismatch between my prior (Postpaid) account and my current Xfinity NOW account.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

119.5K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAmandaB

Official Employee

•

3.3K Messages

12 hours ago

user_xvtya3 Thank you so much for reaching out for help with our Free Peacock offers. As a NOW customer, you no longer retain your tenure and your diamond level membership unless you keep a core postpaid service active, like cable, your home phone, or security. As a NOW internet customer on its own, unless your NOW promotion included Free Peacock, you would not qualify for the free Peacock using your Xfinity membership status. You can check out our Xfinity membership eligibility here.

To manage your NOW internet account, you would need to access the Xfinity NOW portal.

0

U

user_0fosz2

Visitor

•

2 Messages

12 hours ago

I can’t access Netflix, Peacock, or Apple TV

1

0

XfinityShawn

Official Employee

•

2.6K Messages

@user_0fosz2 Are you seeing an error code or message being displayed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

12 hours ago

0

Customer Service

user_xvtya3

I cannot active my Peacock Premium perk

EG

XfinityAmandaB

user_0fosz2

XfinityShawn

New to the Community?