Visitor
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1 Message
I cancelled my service a week ago and have gotten no confirmation
I called my service on the 18th of December 2025 and I still have no cancellation email and my account look the same. Why is that?
Visitor
•
1 Message
I called my service on the 18th of December 2025 and I still have no cancellation email and my account look the same. Why is that?
XfinityChristy
Official Employee
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2.6K Messages
7 hours ago
Good morning, thank you for reaching out via our Xfinity Community Forums today @user_z63jgj. I would be happy to look into the changes on your account and the billing update that goes along with that change. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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