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I canceled premium channel promotion when it ended- it triggered a new 2 yr contract?
I think I already know the answer to this. When my last 2 yr contract ended, I signed up for new services and another 2 yr contract. At the end of the 1 yr promotion (Free Showtime and STARZ) I canceled those services- this almost a year ago. I just noticed today that my contract ends 2022 instead of 2021. When I canceled the promotion a year ago did that automatically start a new 2 yr contract?
Thanks
RJB
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Responses
ComcastChe
Official Employee
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6.1K Messages
5 m ago
Hi @rtvman1! Thanks for posting to the Xfinity Forum to get help with your billing question and concerns. That's a good question! When you cancel a premium channel(s), it won't trigger a new 24-month agreement. I would be happy to review your account and the agreement you are in to clarify. Can you send a private message with your first and last name and address?
To send a private message, click on my name, "ComcastChe," and then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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