Visitor
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1 Message
I canceled my Xfinity mobile and unable to retrieve my NTP.
I canceled my xfinity mobile service because the agent told me I had to do this in order to switch to NOW mobile but when I called and tried to activate NOW mobile, the agent told me I had to wait 60 days. So now I need to switch phone services to another company but I am unable to because I dont have the Number Transfer Pin and I was told xfinity will have to temporarily reactivate my cell phone to do this. This has been a nightmare. What the [Edited: "Language"] am I supposed to do? The agent on the phone said she kept getting an error and told me to go to a local store to get the NTP and another agent said she could do it through the phone. I just want phone service at this point.
Thanks
EG
Expert
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116.8K Messages
13 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.1K Messages
13 days ago
TEthri83 thank you for using the Xfinity Community Forums page to reach out today. We are happy to assist you with getting your Xfinity Mobile related concerns properly addressed. Can you send over a direct message with your full name and complete service address for us to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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