Visitor
•
1 Message
I canceled my service and returned my modem to the xfinitystore in the villages
I canceled my subscription and returned the modem to the store in the villages the Xfinity store. I keep getting text messages telling me to return it. I cannot for the life of me get anybody to answer my question if you have received the modem
XfinityDena
Official Employee
•
4.4K Messages
1 hour ago
I am sorry you keep getting those messages @user_010ae9. Have you checked the link: https://www.xfinity.com/support/articles/returning-your-equipment?linkId=85670289 and use the Digital Return Center at xfinity.com/returns to check to make sure all the equipment was returned if there was additional outside the modem? Sometimes customers have missed the streaming box they also had on the account. I personally forgot about a cable box because it was mounted behind my TV when I moved.
I can also put in a ticket to research the modem if it is still listed on the account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0