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noelly
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16 Messages

09/18/2026 11:43 PM

I canceled ALL Xfinity services

I have a formal written complaint concerning Xfinity’s handling of Seasonal Holds, which ultimately caused me to cancel Internet at two homes, Xfinity TV and Xfinity Mobile. I also received a $95 bill after receiving confirmation that my Internet service was canceled. I am requesting that this be escalated to Executive Customer Relations. I have a detailed written complaint and supporting documentation.

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6 days ago

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XfinityThomasD

Official Employee

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2K Messages

7 days ago

 

noelly I'm sorry to hear about the confusion and experience you have had that led to canceling your service. We can help review the billing and submit a ticket for further investigation if needed. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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