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surgicaresteve
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Thursday, January 2nd, 2025 2:12 AM

I can not add old username

Dear Comcast/Xfinity Support,

I usually add usernames to create new email accounts for work purposes. However, recently this feature has stopped working, as shown in the attached screenshot.

I need assistance to resolve this issue.

Thank you for your help.

Best regards !

Question

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Updated 

3 days ago

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XfinityAmandaB

Official Employee

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1.7K Messages

3 days ago

 

surgicaresteve Thank you so much for your post for help with creating new email addresses. As of June 3, 2024, customers will not be able to create new Xfinity Email (comcast.net) accounts this change was made due to the lack of use for most email accounts. I apologize you can find more information on our managing your Xfinity email support page. 

 

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