1 Message
I can not access to my accounts
Since January, I haven’t been able to access my accounts. Every time I try, I’m prompted to change my password, but when I go to the "Reset Password" section, it directs me to call. When I do, I’m informed they can’t assist me. A month ago, my car was stolen with all my cards inside, and now I’m unable to access my 13 accounts to update my payment information. I urgently need a solution to resolve this issue as soon as possible.
Again
Expert
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31K Messages
10 days ago
Moved to Customer Service as this is not Accessibility/disability related.
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XfinityAlfonso
Official Employee
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1.2K Messages
10 days ago
Hello user_5wp6m4 thank you so much for taking the time to reach us here via our Xfinity Forums and relaying your experience. We are sorry to hear about your car and other valuables being stolen. We do have a dedicated team that can assist in account recovery, and their information is listed below.
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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