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user_1q6pf5
1st Topic

1 Message

Monday, January 29th, 2024 5:32 PM

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I can never reach a live agent!!!

Comcast is literally the WORSE! have been trying to reach a live agents for month now to adjust my plan. I’m always on hold for hours and the phone hangs up or I can’t wait any longer. I have been trying to adjust my plan and when I try to go through the app or the website it doesn’t work and tells me I have to call and speak with a representative but when I call I can never get Anyone ! It’s very frustrating and at this point I might as well just cancel and go back to Verizon. At least they answer the phone.

Question

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Updated 

1 year ago

149

2

0

crazy101

Contributor

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16 Messages

1 year ago

I am on the phone right now! 38 minutes so far. My plan ends in Feb and I NEED to know what my bill is going to be.

This is not right. I have been a customer for 16 years.

1

0

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @crazy101, Thanks for taking the time to visit our forums page for help with the billing concern. Do you want to know what your bill is going to be for the mobile service or residential services? If you want to go over the mobile service bill, I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. In addition, calling or texting 1 (888) 936-4968, have you tried reaching out to our secure online chat at where an Xfinity Mobile expert is available 24/7?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityTy

Official Employee

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376 Messages

1 year ago

Hello @user_1q6pf5! Thank you for taking the time to reach out. What issue are you experiencing? 

1

0

user_hlax8t

1 Message

my service at my home is almost nonexistent, My iPhone says SOS , sometimes I get 1 bar. I did speak with the Philippines and Maria told me Xfinity would fix it , nothing happened. I will now go back to Verizon. This company does not know how to service its customers.

1 year ago

0

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