I called to cancel my service and was told it's been cancelled. It still shows as active.

Thanks for taking the time to reach out through our community forums, user_6utmnc! There's a good possibility that the cancellation order was scheduled to process on a later date while the billing end date is scheduled for the day you requested to cancel. This ensures customers are not charged past the date they selected, but leaves the service active for a short period at no charge to allow a buffer while moving or transitioning to a new provider.
Our team would be more than happy to take a closer look to make sure though! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send