@user_qgklg6 Thanks for adding a post. We can check. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
[Edited: "Private Information"]. i bought an iphone 16 at a xfinity store with insurance. phone no is [Edited: "Private Information"] my phone is dead, blCK SCREEN. I AM TAKING IT TO APPLE STORE TOMORROW, and need to find out how to handle insureane or proof of insurance
Please ensure any private information is sent only through direct message as you are in our public thread here. For further assistance with your proof of insurance mobile claim, please reach out to Assurant at 1-855-884-9771 or you may file your claim here at https://fastclaim.com/xfinitymobile. Let us know if you have any additional questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBenny
Official Employee
•
1.1K Messages
3 months ago
@user_qgklg6 Thanks for adding a post. We can check. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0