Tue, Sep 28, 2021 6:03 PM
I asked xfinity service to cancel. However, I couldn't find this information from my xfinity account. Where I can find it? I am afriad xfinity keep service and charge me.
1 m ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
Hello @Jang5511, thank you for reaching out to us for help with your account. It's always sad to hear we will be losing a member of the Xfinity family, but we will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.