Visitor
•
1 Message
I am yet another victim of the "FREE" mobile line that is not free at all.
Upgraded my services last summer and was talked into the "FREE" mobile line. Shortly thereafter I started getting billed for the "FREE" mobile line. Spent HOURS getting the "FREE" mobile line cancelled and all of the charges credited. Literally 9 interactions totaling over 6 hours. Then - TWO MONTHS after the "FREE" mobile line was cancelled they charged my credit card AGAIN. Spent about an hour on 1/23/26 1/28/26 and 2/4/26 trying to get the refund that was promised on 1/23/26 (I have all of the chat transcripts) but I'm done. Next step is small claims lawsuit and filing complaints with Michgan AG, consumer protection and BBB. And since there are dozens and dozens of people who have posted on Reddit that the EXACT SAME THING has happened to them, I think a class action lawsuit is in order as well.
XfinityRichard
Official Employee
•
2.9K Messages
2 hours ago
Hi there, @user_ppv58g ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the frustrating experience you are having. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0