Visitor
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3 Messages
I am worried about this Xfinity Wire that is leaving a black electrical mark on my house.
There is an Xfinity Wire leaving a black mark on my home after a storm. I am really worried that the wire might be dangerous, but I cannot get the assistant AI to connect me to a live agent. I need help with this. What do I do?
XfinityJosephA
Official Employee
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2.2K Messages
6 hours ago
Hello, @Jimmie_L thanks for the public post and image. We'll always help, and we want to make sure your service is installed safely. A lot of times marks like this are cosmetic. Are you noticing a warm cable or any other things that indicate a hazard?
The more details we have the better we can serve you.
(edited)
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