Visitor
•
1 Message
I am very upset!!!!!
I am in a financial situation that I contacted customer service about. I spoke with an agent via chat, and have screenshots and the transcript as proof, who set up a payment arrangement for Jan 5 and assured me my services would remain intact and not to worry. This morning I woke up and my service is suspended and I cannot get past the ai chat bot to talk to a person! I am very angry.
XfinityThomasC
Official Employee
•
3K Messages
2 hours ago
Hello, @user_aim5bd
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0