Visitor
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4 Messages
I am trying to cancel xfinity, getting a lot of 404 page not found errors on their site. I don't have access to my phone today.
I keep going in circles. Why can I not just cancel this service online?
It appears to want to schedule a callback. I don't have access to a phone today!
I know congress has been working on this (making it as easy to cancel as it is to sign up). [Edited: "Political/Profanity"]
This is ridiculous that I can't cancel without a phone!
user_tetl0t
Visitor
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4 Messages
5 hours ago
Finally got my phone working - new phone finally activated. I will call and cancel now!
[Edited: "Political"]
(edited)
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XfinityEva
Official Employee
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2.3K Messages
3 hours ago
@user_tetl0t I apologize for the inconvenience, we can certainly help with your account here. May I please ask that you send us a direct message with your full name and the service address to get started?
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJeffB
Official Employee
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6 Messages
3 minutes ago
I am happy we were able to assist you with your requested disconnect, but we are sorry to see you go. I will follow up with you as promised.
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