Visitor
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1 Message
I am trying to cancel the upcoming installation order. Called many times!
Hello,
I recently placed an order for new Xfinity service, and the installation appointment is scheduled for next week. However, I need to cancel this pending order completely before any service is activated or equipment is installed.
I have tried canceling the appointment through the app and website, but the system is not allowing me to complete the cancellation online. Since I cannot proceed online, I would appreciate it if a member of the official digital care team here could look into my account constraints and help me cancel this pending order before the technician visit.
Please let me know what information you need from me in a private message to get this taken care of.
XfinityMartyR
Official Employee
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3.5K Messages
4 hours ago
We can take a closer look, and help you out. Please send us a direct message so that we can gather your account details.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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