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Parnell802
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Conversation Starter

Regular Visitor

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8 Messages

Monday, January 3rd, 2022 10:37 PM

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I am trying to buy one more xfi pod but all I get is they are unavailable.

I want to buy one xfi pod, I got one pod for free after my wifi evaluation but I really need one more. Every time I try to buy one I get a temporarily unavailable message. Does anyone have an idea when they will be back in stock? Can I get one at the xfinity store? I thought the last time I was in the store they had them for sale. 

Question

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Updated 

3 years ago

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EG

Expert

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110K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCTimothyA

Problem Solver

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785 Messages

3 years ago

Hello @Parnell802 Thank you for reaching out. Our Xfinity Pods can be purchased and fulfilled in our Xfinity Service Centers. At this time there is a limit of 2 Pods Get Started Kits within 30 days.

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Parnell802

Regular Visitor

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8 Messages

3 years ago

Is a Xfinity store considered a Service center?

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CCTimothyA

Problem Solver

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785 Messages

@Parnell802 Yes, the Xfinity Service Centers would be the stores. You can find the Pods sold here in 1 and 2 packs. 

I no longer work for Comcast.

3 years ago

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Parnell802

Regular Visitor

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8 Messages

Thanks, I went to Oakbrook IL today and picked up one.

3 years ago

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CCStephanieK

Problem Solver

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909 Messages

@Parnell802 I am glad to hear you were able to get the second pod! Have you had the opportunity to set up the pod and see if your connection has improved? 

I no longer work for Comcast.

3 years ago

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Parnell802

Regular Visitor

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8 Messages

Set up was easy and the signal in my family room is much better.

(edited)

3 years ago

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XfinityAmandaB

Official Employee

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2.1K Messages

@Parnell802 Perfect! That is great to hear! I am glad to know the pod helped out! Thank you for your time and the update! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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