I am trying desperately to talk to a live agent and can't seem to connect with one at all.

I finally got thru to chat with a live agent.  Took me 2 hours to resolve what was a simple issue/question.  It was maddening that there isn't an easier way to chat with a live agent.  I went thru many rounds with the virtual assistant that kept looping me back to answer questions I had already answered, the same experience with the phone.  Just not good customer service, I understand the need to be efficient but if someone wants to talk to a live agent it shouldn't be so difficult and frustrating.  I am actually considering my options with other providers for just this reason, I don't have the patience to do this when I have an issue that requires me to talk to a human.  would've responded to this post sooner but I was busy trying to reach someone at Xfinity.

I'm glad your issue was resolved, and you did speak with a live agent @user_6mbxjw. We will pass along your feedback about using the Xfinity Assistant. Our aim will always be to provide digital options to get support and the best possible experience. If there’s anything else you need feel free to create a new public post. We have a team of Employees and experts that are here every day to help on Xfinity Forums.

I tend to concurr,...seems to be all driven my AI bots, virtual assistants, and when u do have a live chat, it says they are busy or your Inet service is down (seems stupid since I'm using XFI)....