Visitor
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1 Message
I am still waiting for service to be completed
I am switching from Verizon. The service person got all of my information. He said that I would get a screen saying “Download.” It’s been at least 30 minutes. I now have no phone service!
XfinityRay
Official Employee
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4.2K Messages
17 minutes ago
Hi, @user_3hg04p! Thanks for signing up for Xfinity Mobile! The service and coverage are fantastic! This link shows how to activate your device, https://www.xfinity.com/support/articles/how-to-activate-phone. Signing in to the Xfinity app or the Xfinity Mobile website usually allows you to activate the device as well.
If you need additional assistance, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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