1 Message
I am so frustrated!!
You automated customker service is the worst!! All I want to do is talk on the phone to a real person! It takes forver to get to a chat place where you can request a call back abd then no one does! At his point I am ready to cancel my service totally, because it seems apparent xfinity doesn't care about their customers!
XfinityThomasB
Official Employee
•
1.8K Messages
23 days ago
user_4zo710 Thank you very much for the feedback, and reaching out to get our team in the loop. We are a corporate based team here on the forums, and always aim that you have the best possible experience. I can assure you that we absolutely have phone support team members, I have many close friends that work on our phone teams. Our team here is always happy to help, can we please gather some details on the issue?
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