Visitor
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1 Message
I am sick of xfinity they raised their prices
They constantly raise their prices i was with them since 2011 and ever since I been okay with them but then they keep extra money for no reason I got tired of their [Edited: "Inappropriate Language"] and I found another company for my service way cheaper than xfinity. They kept on harassing me by calling 3 times a day for the payment and I am not happy with them.
EG
Expert
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120.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.6K Messages
5 hours ago
Good afternoon @user_z4e3je , and thank you for reaching out. I'm sorry to hear about your experience and understand how frustrating it can be when prices increase over time and you receive repeated calls. We'd like the opportunity to review your concerns and make sure everything on the account has been handled correctly. Please send us a Direct Message with your full name and service address so we can take a closer look at your account and assist you further.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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