Visitor
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1 Message
I am sick and tired dealing with Robbie the robot
Hi tonally disgusted with the run around and [Edited: "Language"]. [Edited: "Inflammatory"]. I am handicap and sight impaired. I have no use for the people in your handicap features. I told a person in this area that I was having a problem with two phone numbers that were from my family. First [Edited: "Personal Information"] the call comes in shows who it is and no one is on the line. I call back to the same number using my [Edited: "Personal Information"] and no problem, is this number being blocked? So your customer service said dial *82 and tells you what to do. I did after dialing noting but a dial tone. [Edited: "Inflammatory"]. The other number is [Edited: "Personal Information"] here he claims to leave me messages and phone calls and nothing appears anywhere. I have spent hours almost daily checking your automated so call fixes more of your [Edited: "Language"]. Please fix because it [Edited: "Inflammatory"]. I will be gone through 1/02/2026. This should give you ample time to corrector fix your antiquated system. Please correct and fix immediately or email me our response at [Edited: "Personal Information"]
XfinityJustinC
Official Employee
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1.9K Messages
3 hours ago
Hello, @user_e571ea thank you for reaching out over Xfinity Forums. I completely understand wanting to ensure you're able to get the calls from family members and definitely want to help investigate not receiving specific numbers. We value your privacy and security, so ask that any personal information not be put in the public post and have edited sensitive informaiton.
Checking *82 looks to be deactivating Caller ID blocking per call, which would be for outbound calls when you use *67 if you wanted to block your Caller ID information when making outbound calling. Checking our helpful call feature list, 2 setting features that could cause calls not to come in would be if for some reason the system is recognizing those as an Anonymous Call and you have rejection set up, that can be turned off dialing *87 from the home phone.
The other would be if call screening had been turned on, this can be shut off by dialing *80 from the home phone. I did find this helpful document that has some more information with all the calling features and how to turn them on and off:Xfinity Voice features quick reference guide
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