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user_d1f915
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5 Messages

Saturday, May 18th, 2024 4:09 PM

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I am probably moving on after 36 years with Comcast

I have been a Comcast customer since October 1988 and, sadly, I am about to make a switch on May 24 when my current plan contract expires.  The primary reason for making the switch is cost as my bundle price will increase 13.5% if I were to extend my contract for another two years.  I have had a few conversations with Xfinity customer service representatives about possibly keeping the Internet component of my bundle, but the quotes I have received for Internet is substantially higher than quotes from Verizon for comparable speeds.  So, disappointingly, it seems that my only choice is to move on after 36 years.

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11 months ago

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XfinityBradM

Official Employee

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915 Messages

1 year ago

@user_d1f915 Wow! Thank you so much for being with Xfinity for so long, that's incredible to see! We understand there are times changes need to happen to fit within your budget. If you've taken the time to explore options with other representatives, we have the same promotions they have access to but would more than happy to explore options with you today. 

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user_d1f915

Visitor

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5 Messages

Hi Brad.  Many thanks for the prompt reply.  I would be open to having a conversation...might there be a way to have a direct conversation or chat offline so we can discuss the specifics of our situation?

1 year ago

0

XfinityEva

Official Employee

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1.6K Messages

 

user_d1f915 Most certainly! If you could please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_d1f915

Visitor

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5 Messages

Many thanks...I sent a DM as suggested.  Appreciate your willingness to review my situation.

1 year ago

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user_d1f915

Visitor

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5 Messages

1 year ago

Thanks for trying to find a solution to my situation.  Regrettably, none of the options offered are economically feasible so I guess its time to say Au revoir to Xfinity. 

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user_d1f915

Visitor

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5 Messages

11 months ago

So I am circling back on my initial post about possibly moving on from Xfinity on May 24, 2024 when my most recent contract expired.  As mentioned, I had been a loyal Comcast/Xfinity customer for over 36 years and I had hoped that the company would try hard to retain me as a customer.  Regrettably, that was not the case and I have moved on to other service providers.  The company has been a great companion to our family over the years.  So when I terminated the relationship on May 24, it was truly a sad day.  However, as a longstanding Comcast shareholder, I nevertheless wish the entire organization all the best.

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XfinityDena

Official Employee

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3.2K Messages

@user_d1f915 We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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