3 Messages
I am on the 1000Mbps internet plan but only receiving 300 which was previous plan
Very [Edited: "Language"] frustrated with XFinity support. AI assistant is useless and I can't reach a human no matter what I try on the phone.
I have a hardwired Ethernet connection to my computer and am maxing out multiple speed tests around 330Mbps, instead of the 1000Mbps I should be receiving. Need someone to contact me to diagnose this ASAP.
XfinityEricB
Official Employee
•
2.1K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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