Visitor
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1 Message
I Am Not Getting Resolution On An Issue I Have Had For A Week
To Whom It May Concern,
I was promised an internet speed of 150 Mbps for $14.95 per month. However, after signing the agreement, I discovered that I am only receiving 75 Mbps. I have contacted Xfinity multiple times by phone and through the app, but despite numerous assurances, the issue remains unresolved.
The level of customer service I have experienced has been unacceptable—representatives have provided inconsistent information and failed to follow through on their commitments. This situation constitutes a deceptive business practice and a clear misrepresentation of the service that was sold to me.
I am requesting immediate correction of my service to the agreed 150 Mbps rate or an appropriate adjustment to my bill reflecting the service actually provided. Please address this matter promptly to avoid further escalation.
EG
Expert
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114.2K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.5K Messages
11 hours ago
Hi user_8fhofb! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We would be more than happy to look into and address this billing/speed concern for you. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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