I am not able to get my Amazon bookshelf reward

Thank for responding and Yes I am, specifically my code Amazon Bookshelf. I know each is unique every customer and that is NOT what I asking. When hit Amazon Bookshelf button in the Xfinity313883 membership application, it doesn't do anything redirect or generate. Thanks 

@user_8lpih8 Thank you so much for that info.  It sounds like I may need to take a closer look at the account.  To do so, please follow the steps below to send a direct message. 

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